High Quality Pastry and Dessert Ingredients for Discerning Chefs
HOW TO ORDER
To place an order with Marque Foods Inc. (MFI) we offer the following options
Order confirmation with pricing will be sent via fax or email for your approval prior to shipment of goods. Until order is confirmed, pricing is subject to change without notice. All pricing is FOB Marque Foods, Inc. warehouse, unless otherwise contracted.
All sales are COD or prepaid unless credit is established. We gladly accept credit cards (MasterCard or Visa) or checks (made payable to Marque Foods, Inc.). Customers who would like to establish credit must complete and submit a MFI credit application. Please allow 5 business days to process your application.
DIRECT DELIVERY AREA
Our fleet of trucks deliver to most parts of the following California counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, Monterey, Santa Cruz, and Sacramento. All other areas are delivered by UPS, common carrier, or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.
MINIMUM ORDERS FOR FREE DELIVERY
Free delivery is available to customers in our direct delivery area subject to a minimum order of $100. This minimum depends on distance from our facility, fuel prices and other factors, and is subject to change. Please note: direct delivery is available for commercial customers only. Call our customer service for more information.
Shipments on Common Carriers: 48 hours notification must be given for ship outs on freight carriers.
Marque Foods does not provide shipments of frozen items.
International Shipments are subject to prepayment and are negotiated on a case by case basis.
RECEIVING YOUR ORDER
It is the receiver’s responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for external damage prior to accepting and signing for delivery. One should refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged to MFI Customer Service immediately for assistance.
Claims for Orders Delivered by MFI or UPS: Call our customer service immediately to resolve the problem. Claims must be submitted to MFI within 24 hours of signed acceptance of the product to be considered for exchange, refund or credit. Claims for FOB Orders Delivered by Freight Carrier If your purchase was made FOB our warehouse, please contact your freight carrier directly for freight damage claims. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order.” To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.
Returns must be requested within 10 days of receiving the product to be eligible for refund, exchange or credit. An MFI Return Authorization Form must be issued to accompany all returned products. Refunds, exchanges or credits shall be issued at the sole discretion of MFI. Products or packaging damaged or defaced by the purchaser shall not be refunded.
We will do our best to source a product that we do not stock. Freight charges for special order will be passed on to the customer. There are no returns, exchanges or refunds on special order items.
We stand behind our products. MFI will replace or credit defective products. If for any reason you are dissatisfied with any item you purchased from us, please call our customer service.
What information do we collect?
We collect information from you when you fill out the contact form on our website.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails
The email address you provide for web inquiries, will only be used to send you information and updates pertaining to your interests.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.