High Quality Dessert and Savory Solutions for Discerning Chefs
High Quality Dessert and Savory Solutions for Discerning Chefs
HOW TO ORDER
To place an order with Marque Foods Inc. (MFI) we offer the following options
PRICING
Order confirmation with pricing will be sent via fax or email for your approval prior to shipment of goods. Until order is confirmed, pricing is subject to change without notice. All pricing is FOB Marque Foods, Inc. warehouse, unless otherwise contracted.
PAYMENT TERMS
All sales are COD or prepaid unless credit is established. We gladly accept credit cards (MasterCard or Visa) or checks (made payable to Marque Foods, Inc.). Customers who would like to establish credit must complete and submit a MFI credit application. Please allow 5 business days to process your application.
DIRECT DELIVERY AREA
Our fleet of trucks deliver to most parts of the following California counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, Monterey, Santa Cruz, and Sacramento. All other areas are delivered by UPS, common carrier, or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.
MINIMUM ORDERS FOR FREE DELIVERY
Free delivery is available to customers in our direct delivery area subject to a minimum order of $100. This minimum depends on distance from our facility, fuel prices and other factors, and is subject to change. Please note: direct delivery is available for commercial customers only. Call our customer service for more information.
SHIPPING POLICY
Shipments on Common Carriers: 48 hours notification must be given for ship outs on freight carriers.
Marque Foods does not allow shipments of frozen items.
RECEIVING YOUR ORDER
It is the receiver’s responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for external damage prior to accepting and signing for delivery. One should refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged to MFI Customer Service immediately for assistance.
CLAIMS
Claims for Orders Delivered by MFI or UPS: Call our customer service immediately to resolve the problem. Claims must be submitted to MFI within 24 hours of signed acceptance of the product to be considered for exchange, refund or credit. Claims for FOB Orders Delivered by Freight Carrier If your purchase was made FOB our warehouse, please contact your freight carrier directly for freight damage claims. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order.” To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.
RETURN POLICY
Returns must be requested within 10 days of receiving the product to be eligible for refund, exchange or credit. An MFI Return Authorization Form must be issued to accompany all returned products. Refunds, exchanges or credits shall be issued at the sole discretion of MFI. Products or packaging damaged or defaced by the purchaser shall not be refunded.
SPECIAL ORDERS
We will do our best to source a product that we do not stock. Freight charges for special order will be passed on to the customer. There are no returns, exchanges or refunds on special order items.
OUR GUARANTEE
We stand behind our products. MFI will replace or credit defective products. If for any reason you are dissatisfied with any item you purchased from us, please call our customer service.
To order, Call
International 650-583-4114
© 2012 Marque Foods, Inc.