Stamp High Quality Dessert Ingredients Stamp

Terms and Conditions

HOW TO ORDER
To place an order with Marque Foods Inc. (MFI) we offer the following options

  • Call Customer Service: 1-888-882-7288 (8:00 AM to 4:30 PM Pacific Time, Monday - Friday)
  • Leave a message on our 24-hour voice mail
  • Fax us at 1-650-583-4214

PRICING
Order confirmation with pricing will be sent via fax or email for your approval prior to shipment of goods. Until order is confirmed, pricing is subject to change without notice. All pricing is FOB Marque Foods, Inc. warehouse, unless otherwise contracted.

PAYMENT TERMS
All sales are COD or prepaid unless credit is established. We gladly accept credit cards (MasterCard or Visa) or checks (made payable to Marque Foods, Inc.). Customers who would like to establish credit must complete and submit a MFI credit application. Please allow 5 business days to process your application.

DIRECT DELIVERY AREA
Our fleet of trucks deliver to most parts of the following California counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, Monterey, Santa Cruz, and Sacramento. All other areas are delivered by UPS, common carrier, or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.

MINIMUM ORDERS FOR FREE DELIVERY
Free delivery is available to customers in our direct delivery area subject to a minimum order of $100. This minimum depends on distance from our facility, fuel prices and other factors, and is subject to change. Please note: direct delivery is available for commercial customers only. Call our customer service for more information.

SHIPPING POLICY
Shipments on Common Carriers: 48 hours notification must be given for ship outs on freight carriers.

Marque Foods does not provide shipments of frozen items. 

International Shipments are subject to prepayment and are negotiated on a case by case basis.

RECEIVING YOUR ORDER
It is the receiver’s responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for external damage prior to accepting and signing for delivery. One should refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged to MFI Customer Service immediately for assistance.

CLAIMS
Claims for Orders Delivered by MFI or UPS: Call our customer service immediately to resolve the problem. Claims must be submitted to MFI within 24 hours of signed acceptance of the product to be considered for exchange, refund or credit. Claims for FOB Orders Delivered by Freight Carrier If your purchase was made FOB our warehouse, please contact your freight carrier directly for freight damage claims. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order.” To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.

RETURN POLICY
Returns must be requested within 10 days of receiving the product to be eligible for refund, exchange or credit. An MFI Return Authorization Form must be issued to accompany all returned products. Refunds, exchanges or credits shall be issued at the sole discretion of MFI. Products or packaging damaged or defaced by the purchaser shall not be refunded.

SPECIAL ORDERS
We will do our best to source a product that we do not stock. Freight charges for special order will be passed on to the customer. There are no returns, exchanges or refunds on special order items.

OUR GUARANTEE
We stand behind our products. MFI will replace or credit defective products. If for any reason you are dissatisfied with any item you purchased from us, please call our customer service.

PRODUCT INFORMATION DISCLAIMER
The information displayed on our website is not guaranteed to be 100% accurate.

Marque Foods, Inc. obtains product and item photographs, nutritional information and ingredients from the manufacturers or supplies of such products and items, and/or third-party providers of such images and data. This sometimes includes taking the information directly from products or items. We do not investigate these matters to determine if the information is accurate, nor can we provide assurance that all data entry was done without error. If manufacturers change ingredients or nutritional information, we cannot be certain that we will update the information in a manner guaranteed to be 100% accurate. Please request and carefully review the most current labeling and technical data sheets from us prior to purchasing because such information should be considered the authoritative source.

PRIVACY POLICY 

What information do we collect?
We collect information from you when you fill out the contact form on our website.

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To send periodic emails
The email address you provide for web inquiries, will only be used to send you information and updates pertaining to your interests.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent
By using our site, you consent to our online privacy policy. We reserve the right to make changes to this policy. Any changes to this policy will be posted here.

CONTACTING US
If there are any questions regarding this privacy policy you may contact us at contactus@marquefoods.com