To place an order with Marque Foods (MF), we offer the following convenient options:
Our Customer Service Team is available from 8:00 AM to 4:30 PM (PST), Monday through Friday.
You can e-mail any questions or comments to firstname.lastname@example.org.
MF works to source products at competitive prices and ensure stability of our pricing. Although we always work to provide sufficient (30 days) notice of price changes, this may not always be possible. All pricing is FOB Marque Foods warehouse, unless otherwise contracted.
Payment shall be made promptly according to the terms shown on the MF invoice. All initial sales are COD or prepaid unless credit is established. We gladly accept credit cards (Mastercard or Visa) or checks (made payable to Marque Foods, LLC). Customers who would like to establish credit must complete and submit a MF credit application. Please allow 7-10 business days to process your application.
MF will assess a fee of $35.00 for any checks returned unpaid to Seller for any reason.
Our fleet of trucks delivers to most parts of the following California counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, Monterey, Santa Cruz, Yolo and Sacramento. All other areas are delivered by UPS, GSO, or FedEx, common carrier or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.
Shipments on Common Carriers: 48 hours notification must be given for shipments on freight carriers. Cut-off time for parcel orders is 2:00 PM.
Unless otherwise specified written in this document, shipping terms are FOB the MF warehouse. Title and risk of loss or damage to the product(s) shall pass to Buyer upon delivery to the carrier at the MF warehouse. Any claims resulting from goods damaged derived thereafter, shall be the Buyer’s own responsibility.
Please inspect all shipments for external damage prior to accepting or signing for a delivery. Refuse delivery of any cartons or packages with visible external damage with the carrier. In the case of any damaged cartons and/or packages, call us immediately prior to accepting or signing for delivery. Report a shipment with internal or concealed damage to our Customer Service department within 24 hours of receipt to be eligible for credit or return. Refunds are subject to inspection of goods and approval by MF.
All products must be checked thoroughly when they are received (see above). Any claims must be made within 24 hours of signed release of the product. Contact MF and your freight carrier immediately by telephone. Claims for Freight Damage: All freight claims must be taken up directly with the freight carriers, as our ship out orders are sold FOB our warehouse. Avoiding Freight Problems: MF takes extra measures to ensure that our shipments are packed with the utmost care. It is the receiver’s responsibility to inspect the product when it arrives for any damage. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order”. To substantiate a claim, one must record any visible damage on the delivery receipt, in the presence of the delivery person
Returns must be reported within 10 days of receiving the product to be eligible for refund. Returns must have a prior Return Authorization Form from MF, before being shipped back to MF. A refund or credit shall be issued at the sole discretion of MF upon inspection of the goods returned. Damaged or defaced product or containers shall not be refunded.